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GoTo Resolve gives distant on-demand IT help on any machine. Learn our GoTo Resolve overview to study extra about key options, professionals and cons.
With the lately altering dynamics of most staff working predominantly from the company headquarters to now when distant work is the norm of many staff, IT groups have needed to change how they help these staff by providing a constant expertise regardless of location. In consequence, GoTo Resolve was created to supply a easy, trendy, intuitive and user-friendly expertise for IT help groups with enterprise-grade safety and the flexibility to deploy in minutes.
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What’s GoTo Resolve?
GoTo Resolve is an all-in-one cloud-based distant IT administration platform for small and midsize enterprise help groups. GoTo Resolve gives customers the flexibility to supply technical assist desk help by accessing and controlling distant computer systems and different units over the web. It combines world-class distant entry and help with conversational ticketing that will help you obtain requests, triage issues and repair points extra rapidly.
How a lot does GoTo Resolve price?
GoTo Resolve affords 4 pricing plans: Free, Customary, Premium and Distant Assist.
- Free: No price for as much as three brokers and 5 Professional units.
- Customary: $70 monthly, billed yearly; though, there’s a 20%-off sale happening proper now dropping the value to $57 monthly.
- Premium: Contact gross sales for pricing info.
- Distant Assist: $50 monthly, billed yearly; though, there’s a 20%-off sale happening proper now dropping the value to $40 monthly.
What are the important thing options of GoTo Resolve?
Distant entry and IT help
Distant entry and IT help assist considerably scale back the time taken by groups to resolve help points. It makes use of a single dashboard to watch in-session system diagnostics, reboot and reconnect hosts, switch recordsdata, and deal with multi-sessions (Determine A).
Determine A
As well as, GoTo Resolve facilitates the decision of support-related points. It brings collectively world-class distant entry and help with conversational ticketing to assist help employees obtain requests, triage issues and repair points rapidly. As such, GoTo Resolve gives efficient end-user troubleshooting whereas prioritizing safety and emphasizing a superb buyer expertise.
Multi-platform problem-solving
GoTo Resolve gives multi-platform problem-solving throughout platforms, units, internet browsers and working programs to help customers on PCs, Macs, iOS and Android cell units, Chromebooks, and tablets, regardless of the placement of staff and the way they work. This characteristic is important, because the variety of instruments staff use for work grows and so they turn out to be location-independent.
With GoTo Resolve, help groups can remotely view and management units operating Android 6+ and iOS 11+. Moreover, it permits help employees to interact in Chromebook help periods to view worker points and seamlessly carry out duties and resolve points (Determine B).
Determine B
Conversational ticketing
With GoTo Resolve, conversational ticketing is tailor-made to the purchasers’ method to ticketing and made simply accessible with help for customers to submit, handle, remark and get real-time assist desk updates utilizing enterprise messaging platforms.
Assist desk groups can modernize their IT help ticketing programs and combine GoTo Resolve into their groups’ messaging platforms, like Microsoft Groups and Slack. Placing in a help request is so simple as sending a chat (Determine C). Working via help requests is simply as straightforward, and streamlined service administration prevents uncaptured requests and unresolved points.
Determine C
Superior safety
GoTo Resolve gives superior safety that safeguards prospects’ companies with industry-leading, government-approved protocols that ship unbeatable safety. This safety consists of permission-based help, end-to-end 256-bit superior encryption, transport layer safety, zero-trust identity-based entry management, multi-factor authentication and single sign-on.
Moreover, with the rise in distant work and with cyberattacks and knowledge breaches on the rise, GoTo Resolve makes use of an industry-leading zero-trust structure safety mannequin to make sure prospects’ cybersecurity necessities are met and exceeded (Determine D).
Determine D
Execs and cons of GoTo Resolve
Execs
- Fast and simple to study with minimal to no studying curve for brand spanking new customers.
- Potential to acquire diagnostic info on the host machine with the clicking of a button.
- Potential to produce other help staff members be part of or switch a session to a different consumer.
- Highly effective UI with complicated options which are straightforward to make use of on cell units.
Cons
- Dearer than different comparable options.
- Not strong sufficient or well-suited for big firms.
- Challenges with connecting to macOS-based computer systems.
- Challenges with transferring a number of recordsdata directly between distant computer systems.
The principle options to GoTo Resolve
Whereas GoTo Resolve is a superb all-in-one distant help answer, it might not be ultimate for bigger or scaling companies that will expertise a excessive quantity of distant help wants. If that’s the case, strive exploring these options:
