The Shopper Affairs Ministry has issued an advisory directing retailers to not insist on the non-public contact particulars of shoppers for delivering sure providers, Shopper Affairs Secretary Rohit Kumar Singh mentioned on Tuesday.
The advisory has been issued following a number of client complaints. Clients have complained about many retailers not offering them providers in the event that they refuse to share their contact quantity, he mentioned.
“Sellers say they can not generate the invoice till private contact particulars are offered. That is an unfair and restrictive commerce follow below the Shopper Safety Act and there’s no rationality behind amassing the knowledge,” the Secretary advised reporters.
There may be additionally a privateness concern. Subsequently, an advisory has been issued to the retail business and business chambers CII and FICCI to handle this difficulty within the curiosity of shoppers, he mentioned.
It isn’t necessary in India for purchasers to furnish their cellular numbers to a retailer to generate a invoice. Nevertheless, clients are put in a clumsy state of affairs by retailers insisting on a quantity to conclude transactions. More often than not, clients will not be given an choice to decide out in lots of of those conditions.